Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2024-2025 Coverking® Gray Full Vehicle Outdoor Cover for EcoBoost & GT Convertible, low Spoiler

                  Mustang 2024-2025 Coverking® Gray Full Vehicle Outdoor Cover for EcoBoost & GT Convertible, low Spoiler

                  SKU: VRR3Z19A412L

                  $589.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 BedRug Sportliner for 8.0' Bed

                  F-150 2015-2025 BedRug Sportliner for 8.0' Bed

                  SKU: VFL3Z9900038CB

                  $509.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2023 Horizontal Mount Bed Cargo Net for 5.5' Bed

                  F-150 2015-2023 Horizontal Mount Bed Cargo Net for 5.5' Bed

                  SKU: GL3Z99550A66A

                  $70.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Reg Cab Chrome Side Window Air Deflectors

                  Reg Cab Chrome Side Window Air Deflectors

                  SKU: VFL3Z18246C

                  $119.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Bronco 2Dr 2021-2025 Cargo Area Liner

                  Bronco 2Dr 2021-2025 Cargo Area Liner

                  SKU: VM2DZ9913042B

                  $79.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2023-2024 AAMP Global Digital Rearview Camera and Mirror Kit w/Mic/Camera/Display

                  Transit 2023-2024 AAMP Global Digital Rearview Camera and Mirror Kit w/Mic/Camera/Display

                  SKU: VPK4Z19G490AC

                  $729.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Super Duty 2011-2025 Trailer Hitch Pintle Mount

                  Super Duty 2011-2025 Trailer Hitch Pintle Mount

                  SKU: BC3Z19A282B

                  $125.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Focus 2012-2018 Molded Splash Guards Front Pair

                  Focus 2012-2018 Molded Splash Guards Front Pair

                  SKU: BM5Z16A550C

                  $60.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Explorer 2011-2015 Cross Bars 2pc Set

                  Explorer 2011-2015 Cross Bars 2pc Set

                  SKU: BB5Z7855100AA

                  $175.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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