Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2021-2025 Black Premium Carpet 2-Piece Set Floor Mats

                  Bronco 2021-2025 Black Premium Carpet 2-Piece Set Floor Mats

                  SKU: N2DZ5413300BA

                  $205.00

                  Shipping: Ships by Jun 12
                  Dealer Pickup: Not Available
                  Add to Cart
                  Maverick 2022-2025 TruXedo Soft Roll-up Tonneau Cover

                  Maverick 2022-2025 TruXedo Soft Roll-up Tonneau Cover

                  SKU: VNZ6Z99501A42B

                  $399.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Crew Cab Bushwacker Black Rocker Panel Protection Trim

                  Crew Cab Bushwacker Black Rocker Panel Protection Trim

                  SKU: VJL3Z1613208A

                  $249.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Yakima Cross Bar System Kit

                  Explorer 2020-2025 Yakima Cross Bar System Kit

                  SKU: VLB5Z7855100A

                  $529.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition MAX 2025 Folding Cargo Area Protector

                  Expedition MAX 2025 Folding Cargo Area Protector

                  SKU: SL1Z99112A15BA

                  $470.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Overland Stand Alone Changing Room/Shower

                  Overland Stand Alone Changing Room/Shower

                  SKU: VNB3Z99000C38C

                  $319.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Black Flat Splash Guards Front or Rear Pair

                  Black Flat Splash Guards Front or Rear Pair

                  SKU: E6TZ16A550AA

                  $35.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Rear Swing Gate Tailgate Folding Table

                  Bronco 2021-2025 Rear Swing Gate Tailgate Folding Table

                  SKU: VM2DZ78407A99B

                  $239.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Coverking® Dark Blue Full Vehicle Outdoor Cover for Dark Horse, Pedestal/High Spoiler

                  Mustang 2024-2025 Coverking® Dark Blue Full Vehicle Outdoor Cover for Dark Horse, Pedestal/High Spoiler

                  SKU: VRR3Z19A412N

                  $589.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
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