Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang Mach-E 2021-2025, Air Design® Gloss Shadow Black Rear Bumper Fascia Diffuser Kit

                  Mustang Mach-E 2021-2025, Air Design® Gloss Shadow Black Rear Bumper Fascia Diffuser Kit

                  SKU: VPK9Z17F828A

                  $659.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger SuperCrew 2019-2023 Step Bar Filler Cover, Black

                  Ranger SuperCrew 2019-2023 Step Bar Filler Cover, Black

                  SKU: VKB3Z99279D36A

                  $739.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2023 Leer Group Stone Gray CabHigh Sport Bed Cap for 5.5 Bed, Paint Code D1 - NON-RETURNABLE

                  F-150 2021-2023 Leer Group Stone Gray CabHigh Sport Bed Cap for 5.5 Bed, Paint Code D1 - NON-RETURNABLE

                  SKU: VML3Z99501A42BB

                  $4,499.00

                  + $266.00 Installation
                  Maverick 2025 Leer Group Velocity Blue Premium Low Profile Bed Cap, Paint Code E7 - NON-RETURNABLE

                  Maverick 2025 Leer Group Velocity Blue Premium Low Profile Bed Cap, Paint Code E7 - NON-RETURNABLE

                  SKU: VPZ6Z99501A42BQ

                  $4,599.00

                  + $266.00 Installation
                  Curt Hitch Shackle Kit

                  Curt Hitch Shackle Kit

                  SKU: VLL3Z19A282A

                  $49.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Adjustable Bed Rack for Embark LS Tonneau Bed Covers

                  Yakima Adjustable Bed Rack for Embark LS Tonneau Bed Covers

                  SKU: VLC3Z9955100A

                  $1,627.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2023 Leer Group Cab High Sport Bed Cap for 6.5 Bed, Azure Gray Tri-Coat, Paint Code G4 - NON-RETURNABLE

                  F-150 2021-2023 Leer Group Cab High Sport Bed Cap for 6.5 Bed, Azure Gray Tri-Coat, Paint Code G4 - NON-RETURNABLE

                  SKU: VML3Z99501A42CT

                  $4,499.00

                  + $266.00 Installation
                  Roof Crossbar Kit for use with Large Awnings by Overland

                  Roof Crossbar Kit for use with Large Awnings by Overland

                  SKU: VL1PZ7855100B

                  $609.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Drop-In Bed Liner Lower Plug Kit

                  Drop-In Bed Liner Lower Plug Kit

                  SKU: FL3Z99000A25C

                  $20.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
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