Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger 2019-2023 Soft Collapsible Bed Cap for 5.0' Bed - NON-RETURNABLE

                  Ranger 2019-2023 Soft Collapsible Bed Cap for 5.0' Bed - NON-RETURNABLE

                  SKU: VKB3Z99501A42T

                  $1,039.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Covercraft Twill Charcoal Front Seat Savers

                  Maverick 2022-2025 Covercraft Twill Charcoal Front Seat Savers

                  SKU: VNZ6Z15600D20B

                  $239.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 SuperCab 2021-2025 Tubular Base Painted Accent Color Step Bars

                  F-150 SuperCab 2021-2025 Tubular Base Painted Accent Color Step Bars

                  SKU: ML3Z16450GA

                  $775.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Front Garage Storage Bags

                  Bronco 4Dr 2021-2025 Front Garage Storage Bags

                  SKU: VM2DZ54502H07D

                  $259.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 BedRug Impact Bed Mat with Tailgate Cover for 4.5' Bed

                  Maverick 2022-2025 BedRug Impact Bed Mat with Tailgate Cover for 4.5' Bed

                  SKU: VNZ6Z9900038B

                  $289.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2012 Front Lower Fascia w/ Fog Lamps

                  Mustang 2011-2012 Front Lower Fascia w/ Fog Lamps

                  SKU: BR3Z15200AA

                  $435.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2024-2025 Tailgate Light Bar with Halogen Factory Lights

                  F-150 2024-2025 Tailgate Light Bar with Halogen Factory Lights

                  SKU: VRL3Z13B678A

                  $459.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Bronco Script Bimini Top Black with Light Gray

                  Bronco 4Dr 2021-2025 Bronco Script Bimini Top Black with Light Gray

                  SKU: VM2DZ54500W00G

                  $419.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Coverking® Dark Blue Full Vehicle Outdoor Cover for Dark Horse, Pedestal/High Spoiler

                  Mustang 2024-2025 Coverking® Dark Blue Full Vehicle Outdoor Cover for Dark Horse, Pedestal/High Spoiler

                  SKU: VRR3Z19A412N

                  $589.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
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