Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2011-2016 Covercraft Carhartt Front Row Seat Covers 40/20/40 in Gravel

                  Super Duty 2011-2016 Covercraft Carhartt Front Row Seat Covers 40/20/40 in Gravel

                  SKU: VCC3Z25600D20AB

                  $399.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2025, Floor Mats, Carpeted, 60 oz., 4-pc Set, Black

                  Expedition 2025, Floor Mats, Carpeted, 60 oz., 4-pc Set, Black

                  SKU: SL1Z7813086AB

                  $280.00

                  Shipping: Ships by Jun 23
                  Dealer Pickup: Not Available
                  Add to Cart
                  Expedition 2022-2024 Bluetooth Headphones for EVOLVE Rear Seat Entertainment System

                  Expedition 2022-2024 Bluetooth Headphones for EVOLVE Rear Seat Entertainment System

                  SKU: VNL1Z18C604A

                  $49.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Flat Top Rack-Mounted Ski/Snowboard Carrier - Carries 6 Pairs of Skis or 4 Snowboards

                  Thule Flat Top Rack-Mounted Ski/Snowboard Carrier - Carries 6 Pairs of Skis or 4 Snowboards

                  SKU: VM1PZ7855100G

                  $379.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Floor Mats, Black, 4-Piece Set, 60 oz. Carpet

                  Ranger 2024-2025 Floor Mats, Black, 4-Piece Set, 60 oz. Carpet

                  SKU: R1WZ1613086BA

                  $310.00

                  Shipping: Ships by Jun 23
                  Dealer Pickup: Not Available
                  Add to Cart
                  Mustang 2021-2023 Air Design® Cactus Gray Side Scoop

                  Mustang 2021-2023 Air Design® Cactus Gray Side Scoop

                  SKU: VMR3Z63279D36AD

                  $269.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 Black Roof Rails

                  Escape 2013-2019 Black Roof Rails

                  SKU: DJ5Z7855100BA

                  $370.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2021 Black Front Wheel Well Liner

                  Super Duty 2017-2021 Black Front Wheel Well Liner

                  SKU: HC3Z16F099A

                  $220.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  First Aid Kit with Ford Logo

                  First Aid Kit with Ford Logo

                  SKU: VFL3Z19F515CB

                  $39.00

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