Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Focus 2012-2018 5Dr w/ Subwoofer Cargo Area Liner

Focus 2012-2018 5Dr w/ Subwoofer Cargo Area Liner

SKU: CM5Z6111600HA

$130.00

Shipping: Ships by Jul 4

Pickup: Free at Dealer

Add to Cart

Focus 2012-2018 4Dr Cargo Area Liner

Focus 2012-2018 4Dr Cargo Area Liner

SKU: CM5Z6111600EA

$130.00

Shipping: Ships by Jul 4

Pickup: Free at Dealer

Add to Cart

Focus 2015-2018 Black 4pc All Weather Rubber Floor Mats

Focus 2015-2018 Black 4pc All Weather Rubber Floor Mats

SKU: DM5Z5413300AC

$140.00

Shipping: Ships by Jul 4

Pickup: Free at Dealer

Add to Cart

Focus 2012-2018 Matte Black Lower Blade Body Side Stripe Kit

Focus 2012-2018 Matte Black Lower Blade Body Side Stripe Kit

SKU: VGM5Z6320000A

$109.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

Add to Cart

19 - 22 of 22 results