Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2021-2025 Door Sill Kit Tremor logo on Black Texture

                  F-150 2021-2025 Door Sill Kit Tremor logo on Black Texture

                  SKU: VML3Z99132A08J

                  $59.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Tufskinz Lightning Logo on Black Texture Door Sill Kit for F-150 Lightning

                  F-150 2021-2025 Tufskinz Lightning Logo on Black Texture Door Sill Kit for F-150 Lightning

                  SKU: VML3Z99132A08F

                  $59.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Putco Smoke In-Channel Side Window Deflectors for Reg Cab

                  Putco Smoke In-Channel Side Window Deflectors for Reg Cab

                  SKU: VML3Z18246D

                  $59.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rooftop Tent Adaptor

                  Thule Rooftop Tent Adaptor

                  SKU: VML3Z9955100G

                  $59.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 TufSkinz® Carbon Fiber Domed Tailgate Lettering Exterior Trim Kit

                  F-150 2021-2025 TufSkinz® Carbon Fiber Domed Tailgate Lettering Exterior Trim Kit

                  SKU: VPL3Z9942528A

                  $89.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  VizuaLogic Bluetooth Game Controller

                  VizuaLogic Bluetooth Game Controller

                  SKU: VLL3Z19J317A

                  $69.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  F-150 2018-2020 Black Platinum Tailgate Applique

                  F-150 2018-2020 Black Platinum Tailgate Applique

                  SKU: VJL3Z9942528B

                  $59.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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