Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  SKU: VKB3Z7855100EB

                  $209.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Matte Black 20x8.5" Six Spoke Wheel

                  F-150 2015-2020 Matte Black 20x8.5" Six Spoke Wheel

                  SKU: M1007P2085MB

                  $360.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2024 Bed Tray for 8.0' Bed

                  F-150 2015-2024 Bed Tray for 8.0' Bed

                  SKU: JL3Z99112A15F

                  $250.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Gatorback FX4 Splash Guards Rear Pair

                  F-150 2015-2020 Gatorback FX4 Splash Guards Rear Pair

                  SKU: VHL3Z16A550M

                  $309.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2018-2020 Air Design® Satin Black Tailgate Applique

                  F-150 2018-2020 Air Design® Satin Black Tailgate Applique

                  SKU: VJL3Z99425A34A

                  $319.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Chrome Bed Rails with Black End Caps for 5.5' Bed

                  F-150 2015-2025 Chrome Bed Rails with Black End Caps for 5.5' Bed

                  SKU: VFL3Z9955200C

                  $269.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Console Vault Vehicle Safe for Full Floor Console

                  Console Vault Vehicle Safe for Full Floor Console

                  SKU: VFL3Z2806202A

                  $329.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Crew Cab Bushwacker Black Rocker Panel Protection Trim

                  Crew Cab Bushwacker Black Rocker Panel Protection Trim

                  SKU: VJL3Z1613208A

                  $249.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Passenger Side Retractable Side Step for 5.5' Bed

                  F-150 2015-2020 Passenger Side Retractable Side Step for 5.5' Bed

                  SKU: FL3Z1520040D

                  $485.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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