Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2021-2025 Molle Grate System for Swing Gate

                  Bronco 2021-2025 Molle Grate System for Swing Gate

                  SKU: VM2DZ54407B00A

                  $119.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Putco Black Platinum Door Sill Plates

                  Bronco 4Dr 2021-2025 Putco Black Platinum Door Sill Plates

                  SKU: VM2DZ99132A08D

                  $159.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Hardtop Roof Panels Mid-Panel

                  Bronco 4Dr 2021-2025 Hardtop Roof Panels Mid-Panel

                  SKU: VM2DZ54502H07B

                  $189.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Remote Start System 2-Button Fob with Confirmation

                  Remote Start System 2-Button Fob with Confirmation

                  SKU: JS7Z15K601B

                  $120.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Black Platinum Door Sill Plates

                  Bronco 2Dr 2021-2025 Black Platinum Door Sill Plates

                  SKU: VM2DZ99132A08B

                  $109.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Remote Start System 1-Button Fob (2-Pack)

                  Remote Start System 1-Button Fob (2-Pack)

                  SKU: JS7Z15K601C

                  $120.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Raptor Chrome-Plated for Exposed Lug Wheel Lock Kit

                  Bronco 2021-2025 Raptor Chrome-Plated for Exposed Lug Wheel Lock Kit

                  SKU: N2DZ1A043A

                  $90.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Cargo Area Liner

                  Bronco 4Dr 2021-2025 Cargo Area Liner

                  SKU: VM2DZ9913042C

                  $99.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Canoe Carrier

                  Yakima Rack Mounted Canoe Carrier

                  SKU: VKB3Z7855100D

                  $199.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
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