Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2017-2025 Trailer Mounted Camera w/ Pro Trailer Backup Assist

                  Super Duty 2017-2025 Trailer Mounted Camera w/ Pro Trailer Backup Assist

                  SKU: LC3Z1A189CH

                  $480.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2019-2020 Adjustable Strut Mount Kit

                  Mustang 2019-2020 Adjustable Strut Mount Kit

                  SKU: KR3Z3D008A

                  $540.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rack Mounted Cargo Basket with Net

                  Thule Rack Mounted Cargo Basket with Net

                  SKU: VJT4Z7855100C

                  $599.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Gatorback Black Splash Guards Front Pair

                  F-150 2021-2025 Gatorback Black Splash Guards Front Pair

                  SKU: VML3Z16A550BB

                  $319.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2019-2020 WeatherShield Full Car Cover w/ Bullitt Logo

                  Mustang 2019-2020 WeatherShield Full Car Cover w/ Bullitt Logo

                  SKU: VKR3Z19A412A

                  $449.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2024 Cross Bars 2pc Set

                  Escape 2020-2024 Cross Bars 2pc Set

                  SKU: LJ6Z7855100AA

                  $325.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Ranger 2024-2025, Trailer Hitch Receiver

                  Ranger 2024-2025, Trailer Hitch Receiver

                  SKU: R1WZ19D520A

                  $650.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Bronco 4Dr 2021-2025 2D Color Full Vehicle Cover w/o Roof Rails

                  Bronco 4Dr 2021-2025 2D Color Full Vehicle Cover w/o Roof Rails

                  SKU: VM2DZ19A412C

                  $509.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Bronco 2DR 2023-2025 On-Board Door Storage Bags

                  Bronco 2DR 2023-2025 On-Board Door Storage Bags

                  SKU: P2DZ10C744B

                  $370.00

                  Shipping: Ships by May 21
                  Dealer Pickup: Not Available
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