Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Focus 2015-2018 Rear Bumper Protector

                  Focus 2015-2018 Rear Bumper Protector

                  SKU: F1EZ17B807AA

                  $100.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Visco 2pc Matte Black Speed Stripes

                  Maverick 2022-2025 Visco 2pc Matte Black Speed Stripes

                  SKU: VNZ6Z6320000A

                  $79.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Reg Cab Smoke Side Window Air Deflectors 2-Piece Set

                  Reg Cab Smoke Side Window Air Deflectors 2-Piece Set

                  SKU: VGL3Z18246F

                  $39.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2017-2019 Lund Aeroskin Smoke Hood Deflector

                  Escape 2017-2019 Lund Aeroskin Smoke Hood Deflector

                  SKU: VGJ5Z16C900A

                  $89.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Heavy Duty Splash Guards Front or Rear Pair

                  Heavy Duty Splash Guards Front or Rear Pair

                  SKU: CL3Z16A550J

                  $110.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  Ranger 2024-2025 Lund™ Smoke Aeroskin™ Hood Protector Deflector

                  Ranger 2024-2025 Lund™ Smoke Aeroskin™ Hood Protector Deflector

                  SKU: VR1WZ16C900A

                  $99.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  Super Duty 2017-2025 7 Pin Trailer Wiring Harness

                  Super Duty 2017-2025 7 Pin Trailer Wiring Harness

                  SKU: HC3Z15A416A

                  $140.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Mustang 2010-2012 Black Rear Lower Diffuser Style Fascia

                  Mustang 2010-2012 Black Rear Lower Diffuser Style Fascia

                  SKU: AR3Z17F828AA

                  $190.00

                  Pickup Required
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                  Supercrew Low Profile Side Window Deflectors by Lund

                  Supercrew Low Profile Side Window Deflectors by Lund

                  SKU: VML3Z18246K

                  $109.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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