Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Products for:

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                  2. Exterior/
                  3. Racks and Carriers

                  Racks and Carriers

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                  Number of Yakima commodities (4)

                  Number of Thule commodities (3)

                  Number of Cargo commodities (7)

                  Number of Bike commodities (6)

                  Number of Water Sports commodities (3)

                  Number of Snowsport commodities (2)

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                  commodities in range $201 - $500 (2)

                  commodities in range $501 - Above (5)

                  7 results

                  rack Application:

                  Cargo
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                  Thule Force XT Large Roof Mounted Cargo Box

                  Thule Force XT Large Roof Mounted Cargo Box

                  SKU: VM1PZ7855100J

                  $799.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule X-Large Rack Mounted Cargo Box

                  Thule X-Large Rack Mounted Cargo Box

                  SKU: VM1PZ7855100H

                  $849.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Large Perimeter Fence Kit for Cargo Platform

                  Yakima Large Perimeter Fence Kit for Cargo Platform

                  SKU: VM2DZ7855100G

                  $219.00

                  Shipping: Ships by Aug 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Small Perimeter Fence Kit for Cargo Platform

                  Yakima Small Perimeter Fence Kit for Cargo Platform

                  SKU: VM2DZ7855100F

                  $209.00

                  Shipping: Ships by Aug 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rack Mounted Cargo Basket with Net

                  Thule Rack Mounted Cargo Basket with Net

                  SKU: VJT4Z7855100C

                  $599.00

                  Shipping: Ships by Aug 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Medium Cargo Basket

                  Yakima Rack Mounted Medium Cargo Basket

                  SKU: VKB3Z7855100T

                  $709.00

                  Shipping: Ships by Aug 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Small Roof Mounted Cargo Platform

                  Yakima Small Roof Mounted Cargo Platform

                  SKU: VM2DZ7855100C

                  $799.00

                  Shipping: Ships by Aug 19
                  Pickup: Free at Dealer
                  Add to Cart
                  1
                  1 - 7 of 7 results