Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  EcoSport 2018-2022 Side Window Air Deflectors 4-Piece Set

                  EcoSport 2018-2022 Side Window Air Deflectors 4-Piece Set

                  SKU: VJN1Z18246A

                  $109.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2024 Molded Splash Guards Rear Pair

                  Escape 2020-2024 Molded Splash Guards Rear Pair

                  SKU: LJ6Z16A550BB

                  $60.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Smoke Low Profile Side Window Air Deflectors

                  Explorer 2020-2025 Smoke Low Profile Side Window Air Deflectors

                  SKU: VTB5Z18246A

                  $83.07

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Molded Carbon Black Splash Guards Rear Pair

                  F-150 2015-2020 Molded Carbon Black Splash Guards Rear Pair

                  SKU: FL3Z16A550DA

                  $60.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2024-2025 Molded Splash Guards, Rear

                  Mustang Mach-E 2024-2025 Molded Splash Guards, Rear

                  SKU: LJ8Z16A550D

                  $60.00

                  Shipping: Ships by May 18
                  Dealer Pickup: Not Available
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                  Edge 2015-2018 Molded Splash Guards Rear Pair

                  Edge 2015-2018 Molded Splash Guards Rear Pair

                  SKU: FT4Z16A550BA

                  $60.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Polished Stainless Steel Lettering Tailgate Badge

                  F-150 2021-2025 Polished Stainless Steel Lettering Tailgate Badge

                  SKU: VML3Z9942528A

                  $59.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  F-150 2025 Tailgate Lettering - Polished Stainless Steel for Pro Access Tailgate

                  F-150 2025 Tailgate Lettering - Polished Stainless Steel for Pro Access Tailgate

                  SKU: VML3Z9942528CA

                  $79.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Escape 2013-2016 Lund Aeroskin Smoke Hood Deflector

                  Escape 2013-2016 Lund Aeroskin Smoke Hood Deflector

                  SKU: VCJ5Z16C900A

                  $89.00

                  Pickup Required
                  Pickup: Free at Dealer
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