Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Thule Rack Mounted Cargo Basket with Net

                  Thule Rack Mounted Cargo Basket with Net

                  SKU: VJT4Z7855100C

                  $599.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2011-2025 5th Wheel 35,000 lbs. Hitch Kit For 8.0' Bed Only

                  Super Duty 2011-2025 5th Wheel 35,000 lbs. Hitch Kit For 8.0' Bed Only

                  SKU: PC3Z19D520B

                  $2,330.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima® X-Large Rack-Mounted Cargo Basket w/o Net

                  Yakima® X-Large Rack-Mounted Cargo Basket w/o Net

                  SKU: VKB3Z7855100AD

                  $709.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Bushwacker Primed Fender Flares

                  Super Duty 2017-2022 Bushwacker Primed Fender Flares

                  SKU: VHC3Z16268B

                  $529.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty DRW 2017-2022 Gatorback Black Ford Logo Splash Guards Rear Pair

                  Super Duty DRW 2017-2022 Gatorback Black Ford Logo Splash Guards Rear Pair

                  SKU: VHC3Z16A550V

                  $659.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty DRW 2017-2022 Gatorback Platinum Splash Guards Rear Pair

                  Super Duty DRW 2017-2022 Gatorback Platinum Splash Guards Rear Pair

                  SKU: VHC3Z16A550A

                  $659.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  THULE Ladder Rack

                  THULE Ladder Rack

                  SKU: VJL3Z9955100B

                  $1,209.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 DRW Gatorback Splash Guards Rear Pair

                  Super Duty 2017-2022 DRW Gatorback Splash Guards Rear Pair

                  SKU: VHC3Z16A550C

                  $659.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  THULE Ladder Rack

                  THULE Ladder Rack

                  SKU: VJL3Z9955100A

                  $1,209.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
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