Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Transit Connect LWB 2014-2018 Cargo Area Liner

                  Transit Connect LWB 2014-2018 Cargo Area Liner

                  SKU: ET1Z6111600BA

                  $170.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  2-Cleat Kit

                  2-Cleat Kit

                  SKU: NZ6Z26000A64A

                  $110.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Liftgate Privacy Curtain

                  Bronco Sport 2021-2025 Liftgate Privacy Curtain

                  SKU: VM1PZ99000C38B

                  $109.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Black Cargo Area Protector For Vehicles with Subwoofer

                  Mustang 2024-2025 Black Cargo Area Protector For Vehicles with Subwoofer

                  SKU: PR3Z7811600AA

                  $170.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 Bed Rail Shim Kit for 6.75 Bed

                  Super Duty 2017-2025 Bed Rail Shim Kit for 6.75 Bed

                  SKU: VHC3Z99000A25A

                  $39.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
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                  Ranger 2024-2025 Load Box Reinforcement Kit for non-Raptor Models

                  Ranger 2024-2025 Load Box Reinforcement Kit for non-Raptor Models

                  SKU: VN1WZ2627726A

                  $169.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
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