Explorer 2016-2017 Trailer Hitch

Ford or the dealer (where applicable) will accept returns of applicable Ford Parts, Ford Accessories, Lincoln Accessories and Ford Performance Parts within 30 days of your receipt. Once you have initiated a return, you must return the part(s) within 7 calendar days. Electronics, wheels, bedcaps, Bronco hard top (M10500HT), chemicals, lubricants, and custom-painted parts cannot be returned at any time for any reason.

All returns must be returned to Ford (for orders shipped directly to you) or to the dealer (for orders picked up from the dealer). Returned items must be in the original box, in new, non-installed, resalable condition, with all instructions and hardware, and in the condition it was received. If all of these conditions are not met, it is at discretion of Ford or the dealer (where applicable) to accept the return. Shipping charges are non-refundable, except in the case of Ford or dealer error (e.g., Damaged/Defective/Catalog related). Refunds will be credited to the same card or, in our discretion, other payment method.

You can make a return online, by using the chat feature on the Site or by calling 844-589-0060.

If you believe a product sold by Ford has a condition or defect that might make it unsafe, please report this safety concern immediately by using the chat feature on the Site or by calling 844-589-0060.