Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Invision Wireless Headphone for DVD Entertainment System

                  Invision Wireless Headphone for DVD Entertainment System

                  SKU: VDG1Z18C604A

                  $49.99

                  Shipping: Ships by Jul 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz Eruption Green Grille Letters

                  Bronco Sport 2021-2025 TufSkinz Eruption Green Grille Letters

                  SKU: VN1PZ9942528AG

                  $49.00

                  Shipping: Ships by Jul 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2024 Leer Group Avalanche Gray Premium Low Profile Bed Cap, Paint Code DR - NON-RETURNABLE

                  Maverick 2022-2024 Leer Group Avalanche Gray Premium Low Profile Bed Cap, Paint Code DR - NON-RETURNABLE

                  SKU: VPZ6Z99501A42BB

                  $4,599.00

                  + $266.00 Installation
                  View details
                  F-150 SuperCrew® 2015-2025 Chromed Aluminum 5" Step Bars

                  F-150 SuperCrew® 2015-2025 Chromed Aluminum 5" Step Bars

                  SKU: FL3Z16450CB

                  $775.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty® 2023-2025 Leer Group Agate Black Cab High Bed Cap w/o Roof Rack for 8.0 Bed, Paint Code UM- NON-RETURNABLE

                  Super Duty® 2023-2025 Leer Group Agate Black Cab High Bed Cap w/o Roof Rack for 8.0 Bed, Paint Code UM- NON-RETURNABLE

                  SKU: VPC3Z99501A42FC

                  $4,179.00

                  + $266.00 Installation
                  View details
                  F-150 SuperCrew® 2015-2025 Black Aluminum 5" Step Bars

                  F-150 SuperCrew® 2015-2025 Black Aluminum 5" Step Bars

                  SKU: FL3Z16450FB

                  $650.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz Carbon Fiber Domed Grille Letters

                  Bronco Sport 2021-2025 TufSkinz Carbon Fiber Domed Grille Letters

                  SKU: VN1PZ9942528AB

                  $49.00

                  Shipping: Ships by Jul 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Medium Profile Bed Rack

                  Yakima Medium Profile Bed Rack

                  SKU: VKB3Z9955100D

                  $1,218.00

                  Shipping: Ships by Jul 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty® 2023 Leer Group Azure Gray T/C Cab High Bed Cap w/o Roof Rack for 6.75 Bed, Paint Code G4 - NON-RETURNABLE

                  Super Duty® 2023 Leer Group Azure Gray T/C Cab High Bed Cap w/o Roof Rack for 6.75 Bed, Paint Code G4 - NON-RETURNABLE

                  SKU: VPC3Z99501A42EJ

                  $4,199.00

                  + $266.00 Installation
                  View details
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