Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2021-2025 Gatorback Black Ford Logo Splash Guards Front Pair

                  F-150 2021-2025 Gatorback Black Ford Logo Splash Guards Front Pair

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                  $319.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Mustang GT500 2020-2022 Outdoor Large Wing Full Vehicle Cover Black with White Print

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                  Shipping: Ships by May 19
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                  Escape 2020-2024 Gatorback Blue Ford Logo Splash Guards Front Pair

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                  Shipping: Ships by May 19
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                  Mustang 2018-2021 Air Design® Lightning Blue Side Quarter Panel Scoop

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                  Mustang Mach-E 2021-2025, Air Design® Gloss Black Rear Deck Spoiler for GT, Select and Premium Models

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                  Shipping: Ships by May 19
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                  SKU: BL8Z19A282A

                  $30.00

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                  Bronco 4Dr 2021-2025 Bronco Script Bimini Top Black with Pink

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                  Explorer 2020-2025 Clamp On Cross Bars 2pc Set

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                  $325.00

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