Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  MUSTANG 5.0L SPORT NON-ACTIVE W/VALANCE-BLACK TIP

                  MUSTANG 5.0L SPORT NON-ACTIVE W/VALANCE-BLACK TIP

                  SKU: M5200M5SBV

                  $3,000.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2024 BRONCO 17" X 8.0" WHEEL KIT -MATTE BLACK

                  2021-2024 BRONCO 17" X 8.0" WHEEL KIT -MATTE BLACK

                  SKU: M1007KP1780MB

                  $1,635.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1995 575 HP Boss Crate Engine Rear Sump Pan

                  Mustang 1964-1995 575 HP Boss Crate Engine Rear Sump Pan

                  SKU: M6007Z460FRT

                  $13,750.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2023 Red Tow Hook Pair

                  Super Duty 2017-2023 Red Tow Hook Pair

                  SKU: M18954SDR

                  $195.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  Mustang 1964-2020 4.6/5.0/5.4L Modular Bellhousing

                  Mustang 1964-2020 4.6/5.0/5.4L Modular Bellhousing

                  SKU: M6392M46

                  $730.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 3.5L ECOBOOST PERFORMANCE CALIBRATION

                  F-150 3.5L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603F35

                  $850.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  FORD RACING 289-351 SLANT EDGE VALVE COVER GRAY

                  FORD RACING 289-351 SLANT EDGE VALVE COVER GRAY

                  SKU: 302137

                  $380.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  289/302/351W Circle Track Valve Covers

                  289/302/351W Circle Track Valve Covers

                  SKU: M6582CT2

                  $275.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  2015-2017 COYOTE 5.0L MANUAL TRANSMISSION CONTROL PACK

                  2015-2017 COYOTE 5.0L MANUAL TRANSMISSION CONTROL PACK

                  SKU: M6017504V

                  $2,635.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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