Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance 47 LB/HR Fuel Injector Set

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                  SKU: M9593LU47

                  $525.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021+ Black Grille Lettering Overlay Kit

                  Bronco 2021+ Black Grille Lettering Overlay Kit

                  SKU: M1447BLMB

                  $110.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  Bronco 2Dr 2021-2023 Tube Door Kit

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                  SKU: M19008BTD2

                  $1,575.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD TOTAL CARE CLEANING KIT

                  FORD TOTAL CARE CLEANING KIT

                  SKU: MFPPCLEAN3

                  $160.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  5.2L MUSTANG GT500 ENGINE CONTROL PACK

                  5.2L MUSTANG GT500 ENGINE CONTROL PACK

                  SKU: M6017M52SC

                  $2,730.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  F-150 2021-2023 Front Skid Plate Kit

                  F-150 2021-2023 Front Skid Plate Kit

                  SKU: M5018FSP

                  $650.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  Mustang 2018-2021 GEN 3 Coyote 5.0L Cylinder Head RH

                  Mustang 2018-2021 GEN 3 Coyote 5.0L Cylinder Head RH

                  SKU: M6049M50B

                  $1,145.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  Mustang 1964-1979 535HP Boss Crate Engine-Z2 Heads Front Sump Pan

                  Mustang 1964-1979 535HP Boss Crate Engine-Z2 Heads Front Sump Pan

                  SKU: M6007Z2427FFT

                  $13,000.00

                  Pickup Required
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                  2023-2024 SUPER DUTY 20" X 8" CALIBER WHEEL KIT - GLOSS BLACK

                  2023-2024 SUPER DUTY 20" X 8" CALIBER WHEEL KIT - GLOSS BLACK

                  SKU: M1007KS2008GB2

                  $1,545.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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