Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2020 7.3L Gas Engine Starter

                  Super Duty 2020 7.3L Gas Engine Starter

                  SKU: M11000SD73

                  $275.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2025 BRONCO 17" x 8.5" SINISTER BRONZE SINGLE WHEEL

                  2021-2025 BRONCO 17" x 8.5" SINISTER BRONZE SINGLE WHEEL

                  SKU: M1007P1785BRN

                  $360.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  2021-2025 BRONCO 17" x 8.0" MATTE BLACK MACHINED SINGLE WHEEL

                  2021-2025 BRONCO 17" x 8.0" MATTE BLACK MACHINED SINGLE WHEEL

                  SKU: M1007P1780MBM

                  $355.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  Mustang 2015-2020 Performance Pack Front Control Arm Kit

                  Mustang 2015-2020 Performance Pack Front Control Arm Kit

                  SKU: M3075F

                  $410.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 1999-2004 Kit Car IRS Hub

                  Mustang 1999-2004 Kit Car IRS Hub

                  SKU: M1109A

                  $265.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  Mustang Ford Performance Strut Tower Brace

                  Mustang Ford Performance Strut Tower Brace

                  SKU: M20201MA

                  $260.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  Boss Block Cylinder Head Stud Kit

                  Boss Block Cylinder Head Stud Kit

                  SKU: M6014BOSS

                  $315.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  Mustang 1962-1997 302-351W Double Roller Timing Chain Set-Steel Gear

                  Mustang 1962-1997 302-351W Double Roller Timing Chain Set-Steel Gear

                  SKU: M6268B302

                  $210.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  MUSTANG/GT350 EXTENDED WHEEL STUD AND NUT KIT

                  MUSTANG/GT350 EXTENDED WHEEL STUD AND NUT KIT

                  SKU: M1107E

                  $280.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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