Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Focus SVT 2000-2005 Strut/Shock Kit

                  Focus SVT 2000-2005 Strut/Shock Kit

                  SKU: M18000ZX3

                  $275.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Bronco 2022 RIGID® Mirror Mounted Off-Road Lights

                  Bronco 2022 RIGID® Mirror Mounted Off-Road Lights

                  SKU: M15200KBML

                  $445.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  Mustang 2015-2023 FR3 Track Suspension Single Front Service Strut

                  Mustang 2015-2023 FR3 Track Suspension Single Front Service Strut

                  SKU: M18001AG

                  $220.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  460 BIG BLOCK TIMING COVER

                  460 BIG BLOCK TIMING COVER

                  SKU: M6059460

                  $280.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  Mustang GT350R Strut Tower Brace Kit

                  Mustang GT350R Strut Tower Brace Kit

                  SKU: M20201GT350

                  $450.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Mustang 2005-2010 Front Lower Control Arm Upgrade Kit

                  Mustang 2005-2010 Front Lower Control Arm Upgrade Kit

                  SKU: M3075E

                  $485.00

                  Shipping: More inventory coming soon
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                  Bronco/Ranger M220 Rear End Ring and Pinion Installation Kit

                  Bronco/Ranger M220 Rear End Ring and Pinion Installation Kit

                  SKU: M4210R

                  $230.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  ARB Ford Performance Parts Portable Air Compressor Kit

                  ARB Ford Performance Parts Portable Air Compressor Kit

                  SKU: M1830FPAC

                  $415.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  5.0/5.2L Pair of Aluminum Cam Cover

                  5.0/5.2L Pair of Aluminum Cam Cover

                  SKU: M6067M52S

                  $370.00

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