Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FORD RACING 289-351 SLANT EDGE VALVE COVER POLISHED

                  FORD RACING 289-351 SLANT EDGE VALVE COVER POLISHED

                  SKU: 302138

                  $385.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus-ST 6 Speed Black Carbon Fiber Shift Knob

                  Focus-ST 6 Speed Black Carbon Fiber Shift Knob

                  SKU: M7213FSTCF

                  $120.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2011-2014 X-Pipe

                  Mustang GT 2011-2014 X-Pipe

                  SKU: M5251MGTA

                  $315.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger/Raptor 2017-2023 Wheel Center Cap Set

                  Ranger/Raptor 2017-2023 Wheel Center Cap Set

                  SKU: M1096KRA

                  $67.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2010 Blue Ford Racing Coated 3-Valve Cam Covers

                  Mustang 2005-2010 Blue Ford Racing Coated 3-Valve Cam Covers

                  SKU: M6582FR3VBL

                  $510.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2023 "BRONCO" Silver Script Emblem Kit

                  Bronco 2021-2023 "BRONCO" Silver Script Emblem Kit

                  SKU: M1447BSS

                  $130.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1968-1997 429/460 One-Piece Rubber Oil Pan Gasket

                  Mustang 1968-1997 429/460 One-Piece Rubber Oil Pan Gasket

                  SKU: M6710A460

                  $72.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Mustang 1996-2004 V8 Adjustable Clutch Cable

                  Mustang 1996-2004 V8 Adjustable Clutch Cable

                  SKU: M7553E302

                  $67.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Mustang 2011-2021 Aluminum Manual Transmission Pedal Kit

                  Mustang 2011-2021 Aluminum Manual Transmission Pedal Kit

                  SKU: M2301BM

                  $115.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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