Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FORD RACING LOGO STAMPED STEEL VALVE COVERS CHROME

                  FORD RACING LOGO STAMPED STEEL VALVE COVERS CHROME

                  SKU: 302071

                  $125.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Cobra 1996-1998 Intake Plaque

                  Mustang Cobra 1996-1998 Intake Plaque

                  SKU: M1447D46

                  $15.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD OVAL LOGO OIL FILL CAP: SCREW IN TYPE; CHROME FINISH

                  FORD OVAL LOGO OIL FILL CAP: SCREW IN TYPE; CHROME FINISH

                  SKU: 302230

                  $31.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  460 Big Black Water Pump Backing Plate

                  460 Big Black Water Pump Backing Plate

                  SKU: M8501460BP

                  $39.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  BLACK FINISH AIR CLEANER NUT: FORD LOGO

                  BLACK FINISH AIR CLEANER NUT: FORD LOGO

                  SKU: 302334

                  $19.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 8.8" Axle Bearing and Seal Kit

                  Mustang 2005-2014 8.8" Axle Bearing and Seal Kit

                  SKU: M1225B1

                  $62.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD MUSTANG LOGO AIR BREATHER CAP: BLACK CRINKLE FINISH

                  FORD MUSTANG LOGO AIR BREATHER CAP: BLACK CRINKLE FINISH

                  SKU: 302221

                  $21.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  F-150 2011-2017 5.0L Coyote Cam Cover Ball Stud Kit

                  F-150 2011-2017 5.0L Coyote Cam Cover Ball Stud Kit

                  SKU: M6067BF150

                  $28.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  FORD MUSTANG LOGO AIR BREATHER CAP:CHROME

                  FORD MUSTANG LOGO AIR BREATHER CAP:CHROME

                  SKU: 302220

                  $19.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
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