Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2021-2025 Gatorback Black & Chrome Ford Logo Splash Guards Front Pair

                  F-150 2021-2025 Gatorback Black & Chrome Ford Logo Splash Guards Front Pair

                  SKU: VML3Z16A550DB

                  $319.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Soft Canvas Bimini Top

                  Bronco 4Dr 2021-2025 Soft Canvas Bimini Top

                  SKU: VM2DZ54500W00D

                  $389.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Black/Gray Over-the-Top Graphics for GT w/o Spoiler

                  Mustang 2024-2025 Black/Gray Over-the-Top Graphics for GT w/o Spoiler

                  SKU: PR3Z5420000AA

                  $460.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang GT500 2020-2022 Indoor Gray Full Car Cover for Small Wing Models

                  Mustang GT500 2020-2022 Indoor Gray Full Car Cover for Small Wing Models

                  SKU: VLR3Z19A412D

                  $299.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
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                  Bronco 4Dr 2021-2025 Soft Cockpit Full Vehicle Cover

                  Bronco 4Dr 2021-2025 Soft Cockpit Full Vehicle Cover

                  SKU: VM2DZ19A412A

                  $359.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
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                  Trailer Brake Control

                  Trailer Brake Control

                  SKU: JL3Z19H332AA

                  $295.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
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                  Transit 2023-2025, Door Screen Kit for High Roof Models

                  Transit 2023-2025, Door Screen Kit for High Roof Models

                  SKU: VPK4Z61018A16B

                  $299.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Bronco 2DR 2021-2025 Floor Liner for Vinyl Flooring

                  Bronco 2DR 2021-2025 Floor Liner for Vinyl Flooring

                  SKU: M2DZ5413300BA

                  $205.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
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                  Yakima Awning

                  Yakima Awning

                  SKU: VKB3Z99000C38E

                  $419.00

                  Shipping: Ships by May 23
                  Pickup: Free at Dealer
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