Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1979-1993 Off-Road Idler Bracket

                  Mustang 1979-1993 Off-Road Idler Bracket

                  SKU: M8604A50

                  $125.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0L Coyote 2011-2017 Block Hardware Kit

                  5.0L Coyote 2011-2017 Block Hardware Kit

                  SKU: M6026A50A

                  $110.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2023 Red Rear Tow Hook Pair

                  Bronco 2021-2023 Red Rear Tow Hook Pair

                  SKU: M18954BTHR

                  $135.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  GEN 4X COYOTE CONTROL PACK W/18-20 10R80

                  GEN 4X COYOTE CONTROL PACK W/18-20 10R80

                  SKU: M6017M50HAB

                  $2,730.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Bronco Orange Tow Hooks Pair

                  Bronco Orange Tow Hooks Pair

                  SKU: M18954BO

                  $180.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  MUSTANG MACH-E RALLY BATTERY PROTECTOR

                  MUSTANG MACH-E RALLY BATTERY PROTECTOR

                  SKU: M5018BP

                  $2,995.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  INTAKE MANIFOLD - FR9 NASCAR PROGRAM

                  INTAKE MANIFOLD - FR9 NASCAR PROGRAM

                  SKU: M9424E555

                  $940.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  RANGER RAPTOR 3.0L ECOBOOST PERFORMANCE CALIBRATION

                  RANGER RAPTOR 3.0L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603REB30

                  $850.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  D347SR7 SPEC ENGINE KIT UPGRADE

                  D347SR7 SPEC ENGINE KIT UPGRADE

                  SKU: M9000347SR7KITU

                  $8,920.00

                  Shipping: More inventory coming soon
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