Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Taurus 2010-2018 SHO Cat-Back Touring Exhaust System

                  Taurus 2010-2018 SHO Cat-Back Touring Exhaust System

                  SKU: M5200SHOTC

                  $1,595.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO M220 REAR AXLE ASSEMBLY 4.88 RATIO W/ELECTRONIC LOCKING DIFFERENTIAL

                  BRONCO M220 REAR AXLE ASSEMBLY 4.88 RATIO W/ELECTRONIC LOCKING DIFFERENTIAL

                  SKU: M4000488B

                  $3,040.00

                  Shipping: Ships by Jul 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Ford Performance Strut Tower Brace

                  Mustang Ford Performance Strut Tower Brace

                  SKU: M20201MA

                  $260.00

                  Shipping: Ships by Jul 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1985-2014 8.8" Traction-Lok Rebuild Kit

                  Mustang 1985-2014 8.8" Traction-Lok Rebuild Kit

                  SKU: M4700B

                  $125.00

                  Shipping: Ships by Jul 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2023 Orange Bead Lock Trim Ring

                  Bronco 2021-2023 Orange Bead Lock Trim Ring

                  SKU: M1021BLO

                  $155.00

                  Shipping: Ships by Jul 26
                  Pickup: Free at Dealer
                  Add to Cart
                  2022-2025 BRONCO RAPTOR CARBON FIBER APPEARANCE KIT-GLOSS

                  2022-2025 BRONCO RAPTOR CARBON FIBER APPEARANCE KIT-GLOSS

                  SKU: M16600KBG

                  $13,295.00

                  Shipping: Ships by Jul 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2021-2023 Timberline Off-Road Light Kit

                  Explorer 2021-2023 Timberline Off-Road Light Kit

                  SKU: M15200KEGL

                  $560.00

                  Shipping: Ships by Jul 26
                  Pickup: Free at Dealer
                  Add to Cart
                  MUSTANG DARK HORSE STEERING WHEEL KIT

                  MUSTANG DARK HORSE STEERING WHEEL KIT

                  SKU: M3600M

                  $540.00

                  Shipping: Ships by Jul 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Black Oval Kit

                  Ranger 2019-2023 Black Oval Kit

                  SKU: M1447RNGR

                  $140.00

                  Shipping: Ships by Jul 26
                  Pickup: Free at Dealer
                  Add to Cart
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