Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  WIRE DIVIDERS: FORD LOGO: BLUE 4 TO 3 TO 2 WIRE

                  WIRE DIVIDERS: FORD LOGO: BLUE 4 TO 3 TO 2 WIRE

                  SKU: 302637

                  $23.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCab Smoke Side Window Air Deflectors

                  SuperCab Smoke Side Window Air Deflectors

                  SKU: VFL3Z18246H

                  $69.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Aeroskin II® Hood Protector by Husky Liners® - Black

                  F-150 2021-2025 Aeroskin II® Hood Protector by Husky Liners® - Black

                  SKU: VML3Z16C900B

                  $99.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Black Platinum Lettering Tailgate Badge

                  F-150 2021-2025 Black Platinum Lettering Tailgate Badge

                  SKU: VML3Z9942528B

                  $79.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2019 Molded Black Splash Guards Front Pair

                  Explorer 2011-2019 Molded Black Splash Guards Front Pair

                  SKU: BB5Z16A550AA

                  $60.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 TufSkinz Eruption Green Grille Lettering

                  Bronco 2021-2025 TufSkinz Eruption Green Grille Lettering

                  SKU: VN2DZ9942528AG

                  $49.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2021-2025 4pc Floor Liners

                  Explorer 2021-2025 4pc Floor Liners

                  SKU: MB5Z7813086AC

                  $205.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 4pc Pony Logo All Weather Floor Liner Trays

                  Mustang 2015-2023 4pc Pony Logo All Weather Floor Liner Trays

                  SKU: HR3Z6313300AA

                  $205.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 84pc Roll-Up Tool Kit Set

                  Bronco 84pc Roll-Up Tool Kit Set

                  SKU: VM2DZ17003A

                  $349.00

                  Shipping: Ships by Aug 10
                  Pickup: Free at Dealer
                  Add to Cart
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