Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2021-2023 RIGID® Off-Road Fog Light Kit

                  Bronco 2021-2023 RIGID® Off-Road Fog Light Kit

                  SKU: M15200KBFLK

                  $400.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  F-Series Ford Performance Windshield Banner

                  F-Series Ford Performance Windshield Banner

                  SKU: M1820F15A

                  $60.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  2024-2025 MUSTANG TPMS WITH ACTIVATION TOOL KIT

                  2024-2025 MUSTANG TPMS WITH ACTIVATION TOOL KIT

                  SKU: M1180433MHZ2

                  $145.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2022 RIGID® Mirror Mounted Off-Road Lights

                  Bronco 2022 RIGID® Mirror Mounted Off-Road Lights

                  SKU: M15200KBML

                  $445.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  2023+ SUPER DUTY BLACK OVAL KIT - W/O CAMERA

                  2023+ SUPER DUTY BLACK OVAL KIT - W/O CAMERA

                  SKU: M1447SDB3

                  $140.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1996-1998 Ford Racing 9mm Spark Plug Wire Sets

                  Mustang 1996-1998 Ford Racing 9mm Spark Plug Wire Sets

                  SKU: M12259C462

                  $110.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  460 BIG BLOCK TIMING COVER

                  460 BIG BLOCK TIMING COVER

                  SKU: M6059460

                  $280.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO 2.3L ECOBOOST PERFORMANCE CALIBRATION

                  BRONCO 2.3L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603B23

                  $850.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus SVT 2000-2005 Strut/Shock Kit

                  Focus SVT 2000-2005 Strut/Shock Kit

                  SKU: M18000ZX3

                  $275.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
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