Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang Cobra Jet 2018 5.2L Titanium Valve Train Kit

                  Mustang Cobra Jet 2018 5.2L Titanium Valve Train Kit

                  SKU: M6505CJ52

                  $3,725.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1981 Manual Transmission Flywheel Steel 157 28.2

                  Mustang 1964-1981 Manual Transmission Flywheel Steel 157 28.2

                  SKU: M6375A302B

                  $370.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  M14 X 1.5 BLACK LUG NUT VEHICLE KIT OF 32

                  M14 X 1.5 BLACK LUG NUT VEHICLE KIT OF 32

                  SKU: M1012KSB

                  $325.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  MUSTANG 5.0L TOURING NON-ACTIVE W/GT VALANCE - CHROME TIP

                  MUSTANG 5.0L TOURING NON-ACTIVE W/GT VALANCE - CHROME TIP

                  SKU: M5200M5TCV

                  $2,880.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1999-2020 8.8" IRS Bearing and Seal Kit

                  Mustang 1999-2020 8.8" IRS Bearing and Seal Kit

                  SKU: M4413A

                  $52.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Coupe 2015-2023 Ford Performance Car Cover

                  Mustang Coupe 2015-2023 Ford Performance Car Cover

                  SKU: M19412M8FP

                  $495.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  2024-2025 MUSTANG 2.3L SPORT ACTIVE AXLE-BACK - CHROME TIP

                  2024-2025 MUSTANG 2.3L SPORT ACTIVE AXLE-BACK - CHROME TIP

                  SKU: M5230M2SC

                  $1,575.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2005-2010 One-Piece Driveshaft

                  Mustang GT 2005-2010 One-Piece Driveshaft

                  SKU: M4602MGTA

                  $905.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
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                  Mustang 2012-2013 Boss 302 Lowering Springs

                  Mustang 2012-2013 Boss 302 Lowering Springs

                  SKU: M5300T

                  $405.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
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