Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FPP RANGER PREMIUM 60OZ FLOOR MAT SET

                  FPP RANGER PREMIUM 60OZ FLOOR MAT SET

                  SKU: M13086R60

                  $195.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Chrome Breather Cap with Ford Racing Logo

                  Chrome Breather Cap with Ford Racing Logo

                  SKU: M6766FRNVCH

                  $28.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1968-1996 429/460 High Volume Oil Pump

                  Mustang 1968-1996 429/460 High Volume Oil Pump

                  SKU: M6600A460

                  $115.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2013-2020 5.0L Coyote Head Changing Kit

                  Mustang 2013-2020 5.0L Coyote Head Changing Kit

                  SKU: M6067M5052

                  $150.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2020-2022 Black Oval Kit with Camera

                  Super Duty 2020-2022 Black Oval Kit with Camera

                  SKU: M1447SDC

                  $140.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2023 Red Tow Hook Pair

                  F-150 2015-2023 Red Tow Hook Pair

                  SKU: M18954F15R

                  $150.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  MUSTANG BLACK FLOOR MATS

                  MUSTANG BLACK FLOOR MATS

                  SKU: M13086M6

                  $115.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  FPP MUSTANG PREMIUM 60OZ FLOOR MAT SET - BLACK

                  FPP MUSTANG PREMIUM 60OZ FLOOR MAT SET - BLACK

                  SKU: M13086M60

                  $195.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  460 Big Black Water Pump Backing Plate

                  460 Big Black Water Pump Backing Plate

                  SKU: M8501460BP

                  $39.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
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