Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2024 IRS Knuckle Kit with Toe Bearing

                  Mustang 2015-2024 IRS Knuckle Kit with Toe Bearing

                  SKU: M5970M

                  $565.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO M210 FDU UPGRADE KIT 5.38 RATIO

                  BRONCO M210 FDU UPGRADE KIT 5.38 RATIO

                  SKU: M3001538KIT

                  $1,500.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2005-2020 WARN® Locking Hubs

                  Super Duty 2005-2020 WARN® Locking Hubs

                  SKU: M1104SD

                  $520.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT4 CV Boot LH

                  Mustang GT4 CV Boot LH

                  SKU: M3A331GT4A

                  $175.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Extended ARP Wheel Stud Kit

                  Mustang 2015-2023 Extended ARP Wheel Stud Kit

                  SKU: M1107C

                  $195.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  GT4 CV Boot RH

                  GT4 CV Boot RH

                  SKU: M3A331GT4B

                  $175.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
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