Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2023 HP Performance Pack Matte Black 19x10.5" Front Wheel

                  Mustang 2015-2023 HP Performance Pack Matte Black 19x10.5" Front Wheel

                  SKU: M1007DC19105MB

                  $360.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 HP Performance Pack Matte Black 19x11" Rear Wheel

                  Mustang 2015-2023 HP Performance Pack Matte Black 19x11" Rear Wheel

                  SKU: M1007DC1911MB

                  $370.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 HP Matte Black Performance Pack 19x10" Rear Wheel

                  Mustang 2015-2023 HP Matte Black Performance Pack 19x10" Rear Wheel

                  SKU: M1007DC1910MB

                  $370.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2015-2023 Performance Matte Black Rear Wheel 19x9.5" Pack

                  Mustang GT 2015-2023 Performance Matte Black Rear Wheel 19x9.5" Pack

                  SKU: M1007M1995B

                  $395.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2023 Matte Black Performance Pack Front Wheel 19x9"

                  Mustang 2005-2023 Matte Black Performance Pack Front Wheel 19x9"

                  SKU: M1007M199B

                  $425.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 HP Performance Pack Matte Black 19x9.5" Front Wheel

                  Mustang 2015-2023 HP Performance Pack Matte Black 19x9.5" Front Wheel

                  SKU: M1007DC1995MB

                  $380.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
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