Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger 2019-2025 Side Window Deflectors - Low Profile, Smoke by Husky Liners®

                  Ranger 2019-2025 Side Window Deflectors - Low Profile, Smoke by Husky Liners®

                  SKU: VPB3Z18246A

                  $109.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  Keyless Entry Keypad for Vehicles without Factory Remote Start

                  Keyless Entry Keypad for Vehicles without Factory Remote Start

                  SKU: KB3Z14A626A

                  $125.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  Rear Sunvisor, Owner's Manual, Key Fob Cover, Key Cover & Cargo Organizer Kit

                  Rear Sunvisor, Owner's Manual, Key Fob Cover, Key Cover & Cargo Organizer Kit

                  SKU: VM1PZ78115A00B

                  $169.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2021-2025 Coverking Protective Neosupreme Rear Seat Covers with Center Armrest and Cupholder in Charcoal

                  Mustang Mach-E 2021-2025 Coverking Protective Neosupreme Rear Seat Covers with Center Armrest and Cupholder in Charcoal

                  SKU: VLJ8Z6163812A

                  $189.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Coverking Neosupreme Front Seat Covers

                  Maverick 2022-2025 Coverking Neosupreme Front Seat Covers

                  SKU: VNZ6Z15600D20C

                  $189.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  2024-2025 F-150 AND 2023-2026 SUPER DUTY TPMS SENSOR AND ACTIVATION TOOL KIT

                  2024-2025 F-150 AND 2023-2026 SUPER DUTY TPMS SENSOR AND ACTIVATION TOOL KIT

                  SKU: M1180433MHZ

                  $145.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Black Platinum Door Sill Plates

                  Bronco 2Dr 2021-2025 Black Platinum Door Sill Plates

                  SKU: VM2DZ99132A08B

                  $109.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2021-2025 4pc Carpeted Floor Mats

                  Explorer 2021-2025 4pc Carpeted Floor Mats

                  SKU: LB5Z7813300AF

                  $130.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  Pet Kennel

                  Pet Kennel

                  SKU: VM1PZ19H376A

                  $179.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
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