Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  5.0L Coyote Oil Pump Installation Kit

                  5.0L Coyote Oil Pump Installation Kit

                  SKU: M6600A50PKIT

                  $140.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2016-2017 5.0L Coyote Engine Ignition Coil Set

                  Mustang 2016-2017 5.0L Coyote Engine Ignition Coil Set

                  SKU: M12029M50E

                  $350.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1983-1993 Engine Oil Dipstick/Tube

                  Mustang 1983-1993 Engine Oil Dipstick/Tube

                  SKU: M6750C303

                  $39.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
                  EXPLORER ST 3.0L ECOBOOST PERFORMANCE CALIBRATION

                  EXPLORER ST 3.0L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603EX30

                  $850.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
                  G.O.A.T Black/Chrome Badge

                  G.O.A.T Black/Chrome Badge

                  SKU: M1447GOAT

                  $35.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2025 BRONCO 2.7L SPORT TUNED AXLE-BACK EXHAUST - BLACK CHROME TIPS

                  2021-2025 BRONCO 2.7L SPORT TUNED AXLE-BACK EXHAUST - BLACK CHROME TIPS

                  SKU: M5230BR7SB

                  $1,390.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2023 Functional Bead Lock Ring Kit

                  Bronco 2021-2023 Functional Bead Lock Ring Kit

                  SKU: M1021KBL5

                  $1,145.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2020 Case of Ford Racing High Performance Oil Filters

                  Mustang 2018-2020 Case of Ford Racing High Performance Oil Filters

                  SKU: M6731FL820

                  $235.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
                  M12 x 1.5 BLACK LUG NUT WHEEL KIT OF 6

                  M12 x 1.5 BLACK LUG NUT WHEEL KIT OF 6

                  SKU: M1012BR

                  $42.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
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