Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2011-2025 5th Wheel 20,000 lbs. Hitch Kit For 8.0' Bed Only

                  Super Duty 2011-2025 5th Wheel 20,000 lbs. Hitch Kit For 8.0' Bed Only

                  SKU: PC3Z19D520A

                  $1,875.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Paddleboard & Canoe Adaptor

                  Thule Paddleboard & Canoe Adaptor

                  SKU: VML3Z9955100C

                  $29.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty® 2023-2025 Leer Group Carbonized Gray Cab High Bed Cap w/o Roof Rack for 6.75 Bed, Paint Code M7 - NON-RETURNABLE

                  Super Duty® 2023-2025 Leer Group Carbonized Gray Cab High Bed Cap w/o Roof Rack for 6.75 Bed, Paint Code M7 - NON-RETURNABLE

                  SKU: VPC3Z99501A42EH

                  $4,199.00

                  + $266.00 Installation
                  F-150 2021-2025 Chrome Tailgate Lettering

                  F-150 2021-2025 Chrome Tailgate Lettering

                  SKU: ML3Z9941018B

                  $95.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect 2019-2023 Aeroskin Smoke Hood Deflector

                  Transit Connect 2019-2023 Aeroskin Smoke Hood Deflector

                  SKU: VKT1Z16C900A

                  $69.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch Ball Mount 4" Drop For 2" Hitch Receiver, 12,000 GTW

                  Trailer Hitch Ball Mount 4" Drop For 2" Hitch Receiver, 12,000 GTW

                  SKU: HC3Z19A282A

                  $45.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Fusion 2013-2020 Thule Removeable Roof Rack & Cross Bar System

                  Fusion 2013-2020 Thule Removeable Roof Rack & Cross Bar System

                  SKU: VDE5Z7855100A

                  $769.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Rock Rails

                  Bronco 4Dr 2021-2025 Rock Rails

                  SKU: M2DZ78102D30BA

                  $770.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 TufSkinz Matte Black Tailgate Letters

                  Ranger 2024-2025 TufSkinz Matte Black Tailgate Letters

                  SKU: VR1WZ9942528AB

                  $69.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
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