Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FORD TOTAL CARE CLEANING KIT

                  FORD TOTAL CARE CLEANING KIT

                  SKU: MFPPCLEAN3

                  $125.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO 2.7L ECOBOOST PERFORMANCE CALIBRATION

                  BRONCO 2.7L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603B27

                  $850.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Pivot Side Storage Box RH Passenger Side by RealTruck Advantage®

                  F-150 2015-2025 Pivot Side Storage Box RH Passenger Side by RealTruck Advantage®

                  SKU: VFL3Z17N004E

                  $239.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO RAPTOR 3.0L ECOBOOST PERFORMANCE CALIBRATION

                  BRONCO RAPTOR 3.0L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603BR30

                  $850.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Tailgate Viscous Dampening Cartridge

                  F-150 2021-2025 Tailgate Viscous Dampening Cartridge

                  SKU: ML3Z5D008C

                  $100.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Tailgate Bed Liner

                  F-150 2021-2025 Tailgate Bed Liner

                  SKU: ML3Z9900038C

                  $80.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  Cross Bars 2pc Set

                  Cross Bars 2pc Set

                  SKU: JL1Z7855100AB

                  $175.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2020-2024 Extended Length Cargo Area Liner

                  Expedition 2020-2024 Extended Length Cargo Area Liner

                  SKU: LL1Z6111600BA

                  $170.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 2pc Rear Pair Molded Splash Guards

                  Maverick 2022-2025 2pc Rear Pair Molded Splash Guards

                  SKU: NZ6Z16A550BA

                  $60.00

                  Shipping: Ships by Sep 2
                  Pickup: Free at Dealer
                  Add to Cart
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