Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Maverick 2022-2025 Thule Roof Rack Cross Bar Kit

                  Maverick 2022-2025 Thule Roof Rack Cross Bar Kit

                  SKU: VNZ6Z7855100B

                  $779.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz Race Red Grille Letters

                  Bronco Sport 2021-2025 TufSkinz Race Red Grille Letters

                  SKU: VN1PZ9942528AA

                  $49.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT500 2020-2022 Blue Full Car Cover for Standard Spoiler Models

                  Mustang GT500 2020-2022 Blue Full Car Cover for Standard Spoiler Models

                  SKU: VLR3Z19A412B

                  $299.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  SKU: VKB3Z7855100EB

                  $249.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2023-2025 Garage Storage Bags Hard Top Removable Glass

                  Bronco 2Dr 2023-2025 Garage Storage Bags Hard Top Removable Glass

                  SKU: VP2DZ54502H07A

                  $189.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Drop-In Bed Liner Lower Plug Kit

                  Drop-In Bed Liner Lower Plug Kit

                  SKU: FL3Z99000A25C

                  $20.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2015 Smoke Hood Deflector

                  Explorer 2011-2015 Smoke Hood Deflector

                  SKU: BB5Z16C900A

                  $115.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Bronco Horse Bimini Top Black with Pink

                  Bronco 4Dr 2021-2025 Bronco Horse Bimini Top Black with Pink

                  SKU: VM2DZ54500W00N

                  $419.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger SuperCab 2020-2023 4pc Black Carpet Floor Mat Set

                  Ranger SuperCab 2020-2023 4pc Black Carpet Floor Mat Set

                  SKU: LB3Z2113300BA

                  $125.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
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