Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2005-2020 Single Service Replacement Front Strut M-18000-A

                  Mustang 2005-2020 Single Service Replacement Front Strut M-18000-A

                  SKU: M18001AF

                  $220.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-2014 8.8" Axle Girdle Cover Kit

                  Mustang 1986-2014 8.8" Axle Girdle Cover Kit

                  SKU: M4033G2

                  $300.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-2014 8.8" Ring Gear and Pinion

                  Mustang 1986-2014 8.8" Ring Gear and Pinion

                  SKU: M420988410

                  $300.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021+ 18" Matte Black Wheel Kit

                  F-150 2021+ 18" Matte Black Wheel Kit

                  SKU: M1007K1875MB

                  $1,390.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE PARTS BY WARN® SUPER DUTY WINCH KIT

                  FORD PERFORMANCE PARTS BY WARN® SUPER DUTY WINCH KIT

                  SKU: M1821TW

                  $3,855.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Mustang 1979-1993 302/351 T-5 Bellhousing

                  Mustang 1979-1993 302/351 T-5 Bellhousing

                  SKU: M6392E

                  $425.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Ford Performance 5.0/5.2L HI-Energy Engine Ignition Coils

                  Ford Performance 5.0/5.2L HI-Energy Engine Ignition Coils

                  SKU: M12029M52

                  $645.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  302-351W Street Rod Short V-Belt Water Pump

                  302-351W Street Rod Short V-Belt Water Pump

                  SKU: M8501E351S

                  $250.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  GT350 5.2L Oil-Air Separator LH

                  GT350 5.2L Oil-Air Separator LH

                  SKU: M6766A50S

                  $220.00

                  Shipping: Ships by May 19
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