Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1996-2017 Flywheel Lightweight Billet 8 Bolt Modular-Coyote

                  Mustang 1996-2017 Flywheel Lightweight Billet 8 Bolt Modular-Coyote

                  SKU: M6375M50

                  $445.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  M12 1.5 Black Lug Nut Vehicle Kit of 24

                  M12 1.5 Black Lug Nut Vehicle Kit of 24

                  SKU: M1012KBR

                  $165.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2023 M220 Rear Axle Assembly 4.46 with Electronic Locking Differential

                  Bronco 2021-2023 M220 Rear Axle Assembly 4.46 with Electronic Locking Differential

                  SKU: M4000446B

                  $2,560.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1985-1995 Small Block V8 Hydraulic Roller Tappet Camshaft

                  Mustang 1985-1995 Small Block V8 Hydraulic Roller Tappet Camshaft

                  SKU: M6250X303

                  $450.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Raptor 2017-2020 3.5L Cat-Back Touring Exhaust System with Black Tips

                  F-150 Raptor 2017-2020 3.5L Cat-Back Touring Exhaust System with Black Tips

                  SKU: M5200F15RTB

                  $2,385.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Mustang 2015-2023 HP Performance Pack Matte Black 19x11" Rear Wheel

                  Mustang 2015-2023 HP Performance Pack Matte Black 19x11" Rear Wheel

                  SKU: M1007DC1911MB

                  $370.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Mustang M14 x1.5 Black Lug Nut Vehicle Kit

                  Mustang M14 x1.5 Black Lug Nut Vehicle Kit

                  SKU: M1012KMB

                  $200.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Mustang GT/GT500 2007-2010 5.4L Lash Adjusters

                  Mustang GT/GT500 2007-2010 5.4L Lash Adjusters

                  SKU: M6500GT

                  $375.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  BRONCO 17" X 8.5" METHOD WHEEL + CENTER CAP - WHITE

                  BRONCO 17" X 8.5" METHOD WHEEL + CENTER CAP - WHITE

                  SKU: M1007KM1785KW

                  $1,875.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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