Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2020 2.7L, 3.5L & 5.0L Rear Exit Cat-Back Touring Exhaust System with Black Chrome Tips

                  F-150 2015-2020 2.7L, 3.5L & 5.0L Rear Exit Cat-Back Touring Exhaust System with Black Chrome Tips

                  SKU: M5200F1550DTBA

                  $1,670.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2005-2014 Track Lowering Springs

                  Mustang GT 2005-2014 Track Lowering Springs

                  SKU: M5300PA

                  $330.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT350 2015-2019 Ford Performance Black 6-Speed Shift Knob

                  Mustang GT350 2015-2019 Ford Performance Black 6-Speed Shift Knob

                  SKU: M7213M8SB

                  $110.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Mustang 2015-2023 Street Lowering Spring Kit

                  Mustang 2015-2023 Street Lowering Spring Kit

                  SKU: M5300XA

                  $425.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 1964-1995 351 Deep Rear Sump Oil Pan

                  Mustang 1964-1995 351 Deep Rear Sump Oil Pan

                  SKU: M6675DRS351

                  $770.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Mustang 1979-2004 Hurst T-5/T-45 Shifter

                  Mustang 1979-2004 Hurst T-5/T-45 Shifter

                  SKU: M7210M

                  $335.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  F-150 2004-2014 Rear Lowering Kit

                  F-150 2004-2014 Rear Lowering Kit

                  SKU: M3000G

                  $165.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  2015-2025 MUSTANG ANODIZED TITANIUM SHIFT KNOB

                  2015-2025 MUSTANG ANODIZED TITANIUM SHIFT KNOB

                  SKU: M7213T

                  $410.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  535 HP Boss Crate Engine-Z2 Heads Rear Sump Pan

                  535 HP Boss Crate Engine-Z2 Heads Rear Sump Pan

                  SKU: M6007Z2427FRT

                  $13,000.00

                  Pickup Required
                  Pickup: Free at Dealer
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