Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2021-2023 Trailer Tow Mirrors - Black - Fits Vehicles With Factory Power Mirrors, Manual Telescope, Manual Fold, No BLIS, No 360 Camera

                  F-150 2021-2023 Trailer Tow Mirrors - Black - Fits Vehicles With Factory Power Mirrors, Manual Telescope, Manual Fold, No BLIS, No 360 Camera

                  SKU: ML3Z17696AA

                  $880.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Liftgate Privacy Curtain

                  Bronco Sport 2021-2025 Liftgate Privacy Curtain

                  SKU: VM1PZ99000C38B

                  $109.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2024-2025 MOLLE Panel - Tailgate

                  Bronco 2024-2025 MOLLE Panel - Tailgate

                  SKU: VN2DZ99425B64D

                  $319.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Bronco Horse Bimini Top Black with Light Gray

                  Bronco 2Dr 2021-2025 Bronco Horse Bimini Top Black with Light Gray

                  SKU: VM2DZ54500W00M

                  $419.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2021-2025 Thule Clamp On Cross Bar Kit

                  Mustang Mach-E 2021-2025 Thule Clamp On Cross Bar Kit

                  SKU: VMK9Z7855100A

                  $779.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus-ST 2013-2018 Calibration and Spark Plugs

                  Focus-ST 2013-2018 Calibration and Spark Plugs

                  SKU: M14204FSTA

                  $330.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 3.5L ECOBOOST PERFORMANCE CALIBRATION

                  F-150 3.5L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603F35

                  $850.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0/5.2L Coyote Water Pump Kit

                  5.0/5.2L Coyote Water Pump Kit

                  SKU: M8501M50A

                  $105.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  MUSTANG 5.0L ENGINE OIL COOLER KIT

                  MUSTANG 5.0L ENGINE OIL COOLER KIT

                  SKU: M6642M50D

                  $770.00

                  Shipping: Ships by Aug 27
                  Pickup: Free at Dealer
                  Add to Cart
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