Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  MUSTANG 2.3L EXTREME NON-ACTIVE W/GT VALANCE - BLACK TIP

                  MUSTANG 2.3L EXTREME NON-ACTIVE W/GT VALANCE - BLACK TIP

                  SKU: M5200M2EBV

                  $2,790.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Parts by RIGID® Off-Road Fog Light Kit

                  Ford Performance Parts by RIGID® Off-Road Fog Light Kit

                  SKU: M15200RFOG

                  $440.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2021 5.0L Coyote Forged Crank

                  Mustang 2011-2021 5.0L Coyote Forged Crank

                  SKU: M6303M50B

                  $645.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

                  Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

                  SKU: M2301A

                  $30.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  2022-2024 MAVERICK HEADLAMP KIT - SMOKED LENS

                  2022-2024 MAVERICK HEADLAMP KIT - SMOKED LENS

                  SKU: M13008MVH

                  $1,390.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 RAPTOR R WHEEL KIT 17“ X8.5”

                  F-150 RAPTOR R WHEEL KIT 17“ X8.5”

                  SKU: M1007KFRR

                  $2,730.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  M12 x 1.5 Black Lug Nut Wheel Kit of 20

                  M12 x 1.5 Black Lug Nut Wheel Kit of 20

                  SKU: M1012KBSB

                  $160.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang SVT 2007-2014 5.4L 4V Camshaft Drive Kit

                  Mustang SVT 2007-2014 5.4L 4V Camshaft Drive Kit

                  SKU: M600454SVT

                  $690.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  BRONCO M220 REAR AXLE ASSEMBLY 5.38 RATIO W/ELECTRONIC LOCKING DIFFERENTIAL

                  BRONCO M220 REAR AXLE ASSEMBLY 5.38 RATIO W/ELECTRONIC LOCKING DIFFERENTIAL

                  SKU: M4000538B

                  $3,040.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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