Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2007-2011 Anti-Roll Bar/Sway Bar Replacement End Link

                  Mustang 2007-2011 Anti-Roll Bar/Sway Bar Replacement End Link

                  SKU: M5490LINKB

                  $155.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2017 GEN 2 5.0L Coyote Oil Pan Kit

                  Mustang 2017 GEN 2 5.0L Coyote Oil Pan Kit

                  SKU: M6675M50A1

                  $125.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  MUSTANG 5.0L EXTREME ACTIVE W/VALANCE - BLACK TIP

                  MUSTANG 5.0L EXTREME ACTIVE W/VALANCE - BLACK TIP

                  SKU: M5200M5EBVA

                  $3,295.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  2024-2025 FORD PERFORMANCE MUSTANG MID WING OUTDOOR COVER

                  2024-2025 FORD PERFORMANCE MUSTANG MID WING OUTDOOR COVER

                  SKU: M19412S6T

                  $625.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  F-150 2018-2023 Black Oval Kit without Camera

                  F-150 2018-2023 Black Oval Kit without Camera

                  SKU: M1447F15B

                  $140.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Focus-ST 2013-2018 Performance Rear RS Brake Upgrade Kit

                  Focus-ST 2013-2018 Performance Rear RS Brake Upgrade Kit

                  SKU: M2300WR

                  $540.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Ranger 2019-2023 Black Chrome Exhaust Tip

                  Ranger 2019-2023 Black Chrome Exhaust Tip

                  SKU: M5260BCT2

                  $175.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Mustang 1979-1993 V8 Clutch Linkage Upgrade Kit

                  Mustang 1979-1993 V8 Clutch Linkage Upgrade Kit

                  SKU: M7553A302

                  $78.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  BRONCO 17"X8.5" WELD WHEEL KIT - BLACK

                  BRONCO 17"X8.5" WELD WHEEL KIT - BLACK

                  SKU: M1007KW1785BL

                  $1,720.00

                  Shipping: More inventory coming soon
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