Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2017 Ford Performance Radiator Cover

                  Mustang 2015-2017 Ford Performance Radiator Cover

                  SKU: M8291FP

                  $125.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-2014 8.8" Ring Gear and Pinion Installation kit

                  Mustang 1986-2014 8.8" Ring Gear and Pinion Installation kit

                  SKU: M4210B2

                  $175.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1995 302/351W Intake Manifold Gasket

                  Mustang 1964-1995 302/351W Intake Manifold Gasket

                  SKU: M9439A50

                  $83.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Boss 302/351 Blocks Roller Cam Conversion Kit

                  Boss 302/351 Blocks Roller Cam Conversion Kit

                  SKU: M6253A50

                  $88.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  WARN Epic D-Ring Shackle

                  WARN Epic D-Ring Shackle

                  SKU: M1830EDS

                  $65.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2023 White and Red Ford Performance Windshield Banner

                  Mustang 2005-2023 White and Red Ford Performance Windshield Banner

                  SKU: M1820MR

                  $60.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Jounce Bumper Kit

                  Mustang 2005-2014 Jounce Bumper Kit

                  SKU: M5570A

                  $52.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  M-6766-A50/A50A Replacement Long PCV Hose

                  M-6766-A50/A50A Replacement Long PCV Hose

                  SKU: CM6K817M50A

                  $55.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Ranger 2019-2023 Dyno Gray 17x8.5" Wheel

                  Ranger 2019-2023 Dyno Gray 17x8.5" Wheel

                  SKU: M1007RGR1785OR

                  $165.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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