Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Keyless Entry Keypad for Vehicles with Factory Remote Start

                  Keyless Entry Keypad for Vehicles with Factory Remote Start

                  SKU: KB3Z14A626B

                  $125.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Undercover Left Hand Side Pivot Storage Box

                  Maverick 2022-2025 Undercover Left Hand Side Pivot Storage Box

                  SKU: VNZ6Z17N004A

                  $239.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Gatorback Black Ford Logo Splash Guards Rear Pair

                  Super Duty 2017-2022 Gatorback Black Ford Logo Splash Guards Rear Pair

                  SKU: VHC3Z16A550N

                  $369.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect 2019-2023 Front 2pc All Weather Floor Liner Tray for Rubber Floor

                  Transit Connect 2019-2023 Front 2pc All Weather Floor Liner Tray for Rubber Floor

                  SKU: KT1Z1713086BA

                  $140.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  F-150 2015-2025 Undercover Left Hand Side Pivot Storage Box

                  F-150 2015-2025 Undercover Left Hand Side Pivot Storage Box

                  SKU: VFL3Z17N004D

                  $239.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2021-2024 Trailer Hitch For 2" Receiver

                  Edge 2021-2024 Trailer Hitch For 2" Receiver

                  SKU: MT4Z19D520AA

                  $375.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Super Duty 2017-2025 Impact Bed Mat for 6.75' Bed

                  Super Duty 2017-2025 Impact Bed Mat for 6.75' Bed

                  SKU: VHC3Z99112A15A

                  $279.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Liftgate Privacy Curtain

                  Liftgate Privacy Curtain

                  SKU: VNL1Z99000C38A

                  $119.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Escape 2013-2019 4pc Charcoal Black Carpet Floor Mat Set

                  Escape 2013-2019 4pc Charcoal Black Carpet Floor Mat Set

                  SKU: FJ5Z7813300AB

                  $140.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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