Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2Dr 2021-2025 Floor Liner for Carpet Flooring

                  Bronco 2Dr 2021-2025 Floor Liner for Carpet Flooring

                  SKU: M2DZ5413300AA

                  $205.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Branded Roll-Up Tool Set

                  Bronco Branded Roll-Up Tool Set

                  SKU: VM2DZ17003A

                  $349.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz Race Red Grille Letters

                  Bronco Sport 2021-2025 TufSkinz Race Red Grille Letters

                  SKU: VN1PZ9942528AA

                  $49.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2015-2018 Rear Bumper Protector

                  Edge 2015-2018 Rear Bumper Protector

                  SKU: FT4Z17B807A

                  $100.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2018-2020 Power Adjustable Manual Telescoping Trailer Tow Mirrors

                  F-150 2018-2020 Power Adjustable Manual Telescoping Trailer Tow Mirrors

                  SKU: JL3Z17696BA

                  $1,005.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Super Duty 2020-2022 Front Molded Splash Guards for SRW and 4x2 DRW Vehicles w/o Wheel-Lip Moldings, with Ford Oval Logo

                  Super Duty 2020-2022 Front Molded Splash Guards for SRW and 4x2 DRW Vehicles w/o Wheel-Lip Moldings, with Ford Oval Logo

                  SKU: HC3Z16A550AC

                  $60.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Bronco Sport 2021-2025 Floor Liners 4pc Set For Rubber Flooring

                  Bronco Sport 2021-2025 Floor Liners 4pc Set For Rubber Flooring

                  SKU: MP1Z7813300BA

                  $205.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Mustang 2021-2023 Blue & White Full Vehicle Cover for Low Wing Models

                  Mustang 2021-2023 Blue & White Full Vehicle Cover for Low Wing Models

                  SKU: VMR3Z19A412A

                  $299.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Mustang Mach-E 2021-2025 Side Window Air Deflectors

                  Mustang Mach-E 2021-2025 Side Window Air Deflectors

                  SKU: VMK9Z18246A

                  $89.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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