Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Expedition 2018-2025 UVS 100 Custom Sunscreen

                  Expedition 2018-2025 UVS 100 Custom Sunscreen

                  SKU: VJL1Z78519A02A

                  $109.00

                  Shipping: Ships by Aug 31
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 2pc Clamp On Cross Bar Set

                  Explorer 2020-2025 2pc Clamp On Cross Bar Set

                  SKU: LB5Z7855100AC

                  $325.00

                  Shipping: Ships by Aug 31
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Molded Splash Guards, Front

                  Ranger 2024-2025 Molded Splash Guards, Front

                  SKU: R1WZ16A550AA

                  $90.00

                  Shipping: Ships by Aug 31
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Molded Splash Guards, Rear

                  Ranger 2024-2025 Molded Splash Guards, Rear

                  SKU: R1WZ16A550BA

                  $90.00

                  Shipping: Ships by Aug 31
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Lightning 2022-2025 2pc Rear Pair Molded Splash Guards

                  F-150 Lightning 2022-2025 2pc Rear Pair Molded Splash Guards

                  SKU: NL3Z16A550BA

                  $60.00

                  Shipping: Ships by Aug 31
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2026 Matte Black Hood Lettering

                  Super Duty 2023-2026 Matte Black Hood Lettering

                  SKU: VPC3Z9942528FB

                  $59.00

                  Shipping: Ships by Aug 31
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2024 Trailer Tow Kit

                  Bronco 2024 Trailer Tow Kit

                  SKU: VP2DZ15A416B

                  $499.00

                  + $196.00 Installation
                  Bronco 2021-2025 2 Door 4pc Floor Liners for Carpet Flooring

                  Bronco 2021-2025 2 Door 4pc Floor Liners for Carpet Flooring

                  SKU: M2DZ5413300AA

                  $205.00

                  Shipping: Ships by Aug 31
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Tailgate Lettering - Gloss Black

                  F-150 2021-2025 Tailgate Lettering - Gloss Black

                  SKU: ML3Z9941018A

                  $85.00

                  Shipping: Ships by Aug 31
                  Pickup: Free at Dealer
                  Add to Cart
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