Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2024-2025 Air Design® Gloss Black Trunk Applique Exterior Trim

                  Mustang 2024-2025 Air Design® Gloss Black Trunk Applique Exterior Trim

                  SKU: VPR3Z99425A34A

                  $379.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect 2014-2023 w/ A/C 4pc Black Carpet Floor Mat Set

                  Transit Connect 2014-2023 w/ A/C 4pc Black Carpet Floor Mat Set

                  SKU: ET1Z1713300DA

                  $125.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Covercraft Front Captain Seat Covers in Charcoal

                  Covercraft Front Captain Seat Covers in Charcoal

                  SKU: VFL3Z15600D20B

                  $229.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Coverking® Black Full Vehicle Indoor Cover for Black Pack Coupe with Performance Pack, Pedestal/High Spoiler

                  Mustang 2024-2025 Coverking® Black Full Vehicle Indoor Cover for Black Pack Coupe with Performance Pack, Pedestal/High Spoiler

                  SKU: VRR3Z19A412J

                  $469.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2026 Paint Protection Film Kit

                  Super Duty 2023-2026 Paint Protection Film Kit

                  SKU: VPC3Z2120000A

                  $419.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2024-2025 MOLLE Panel - RH

                  Bronco 2024-2025 MOLLE Panel - RH

                  SKU: VN2DZ99425B64B

                  $389.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Coverking® Black with Stripes Full Vehicle Indoor Cover for Dark Horse with Handling Pack, Pedestal/High Spoiler

                  Mustang 2024-2025 Coverking® Black with Stripes Full Vehicle Indoor Cover for Dark Horse with Handling Pack, Pedestal/High Spoiler

                  SKU: VRR3Z19A412G

                  $589.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2022-2025 Legend Heavy Duty Rear Door Scuff Plate for use with Regular Cargo Van Transit

                  Transit 2022-2025 Legend Heavy Duty Rear Door Scuff Plate for use with Regular Cargo Van Transit

                  SKU: VNK4Z6113229A

                  $475.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect 2014-2023 2pc Black Carpet Front Floor Mat Set

                  Transit Connect 2014-2023 2pc Black Carpet Front Floor Mat Set

                  SKU: ET1Z1713086BA

                  $110.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
                  Add to Cart
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