Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Roadside Assistance Kit

                  Ford Roadside Assistance Kit

                  SKU: VFL3Z19F515AC

                  $59.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Wall Charger A/C Adapter for GB-70 and GB-150 Jump Starters

                  Wall Charger A/C Adapter for GB-70 and GB-150 Jump Starters

                  SKU: VJL3Z19J323AB

                  $79.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 Aeroskin Smoke Hood Deflector

                  Mustang 2018-2023 Aeroskin Smoke Hood Deflector

                  SKU: VJR3Z16C900A

                  $79.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
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                  Remote Start System Bi-Directional Antenna Kit

                  Remote Start System Bi-Directional Antenna Kit

                  SKU: DL3Z15603C

                  $85.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
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                  Mustang 2015-2024 Envelope Style Cargo Net

                  Mustang 2015-2024 Envelope Style Cargo Net

                  SKU: FR3Z63550A66A

                  $70.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
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                  Mustang 2015-2023 Gloss White Speed Stripe Kit

                  Mustang 2015-2023 Gloss White Speed Stripe Kit

                  SKU: VFR3Z6320000D

                  $79.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Remote Start System Long Range One Way Key Fob

                  Remote Start System Long Range One Way Key Fob

                  SKU: DS7Z15K601F

                  $60.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
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                  Mustang 2018-2023 White Single Hood Stripe Kit

                  Mustang 2018-2023 White Single Hood Stripe Kit

                  SKU: VJR3Z6320000DB

                  $89.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 2015-2023 Matte Black Tri-Bar Stripe Kit

                  Mustang 2015-2023 Matte Black Tri-Bar Stripe Kit

                  SKU: VFR3Z6320000A

                  $79.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
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